Shoes.com is the online shopping destination for women, men and kids – making it easy, fun and affordable to find the shoes you love. Dedicated to each customer’s journey with a great selection and curation, shoes.com works every day to provide a seamless shoe-shopping experience. Whether you’re shopping on your phone, computer or tablet, we offer free shipping with no minimum, anytime, anywhere.

Store Information

Shoebuy’s Customer Service

1-888-200-8414

1-617-451-2880 outside the US

Customer Service Hours

Monday – Friday: 8:00 AM – Midnight ET
Saturday & Sunday: 8:00 AM – 11:00 PM ET

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ShoeBuy' Price Adjustment Policy

What is Shoe Buy price adjustment?

Price adjustment, also known as price protection, refers to the retail sales policy that grants customers a partial refund of cash or credit when the price of a purchased item decreases in a given time frame. If you find a product for a lower price on another website, they will refund you 100% of the difference between the lower price and shoes.com price. They’ll even refund the difference if they lower the price at shoes.com.

Price adjustments are not the same as item returns. When an item is returned, it typically must be unused and unopened to qualify for legitimate cash or credit return. Price adjustments are available regardless of whether an item has been used. The only caveat to this money-saving policy is that companies offering price adjustments don’t notify customers when prices drop, so the onus is on the customer to stay vigilant in order to receive any potential money back.

How will I know when Shoe Buy prices drop?

Stores don’t let customers know when prices drop – even if it’s within the customer’s rights to receive a refund in accordance with their price adjustment policy. If smart shoppers want to ensure they don’t miss out on refunds for the items they buy, they have to meticulously track their every purchase, scour websites, and visit stores daily to catch price drops they can take advantage of. Clearly this is a lot of work, and shoppers are almost certain to miss out on savings. Fortunately, there’s a better way. Moolah tracks the purchases you make through your email, automatically collects your refund, and returns it to you if a price is adjusted. It’s your easiest money-back hack!

Join moolah and get price adjustment coverage

Get ShoeBuy' Price Adjustment Coverage
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