Old Navy is an American clothing and accessories retailing company owned by American multinational corporation Gap Inc. It has corporate operations in the Mission Bay neighborhood of San Francisco. The largest of the Old Navy stores are its flagship stores, located in New York City, the Mall of America, Seattle, Chicago, and San Francisco.

Store Information

Old Navy’s Customer Service


Customer Service Hours



Old Navy' Price Adjustment Policy

What is Old Navy price adjustment?

Price adjustment, also known as price protection, refers to the retail sales policy that grants customers a partial refund of cash or credit when the price of a purchased item decreases in a given time frame. We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1.800.427.7895, or send us an email message at custserv@oldnavy.com within the fourteen (14) day window.

Price adjustments are not the same as item returns. When an item is returned, it typically must be unused and unopened to qualify for legitimate cash or credit return. Price adjustments are available regardless of whether an item has been used. The only caveat to this money-saving policy is that companies offering price adjustments don’t notify customers when prices drop, so the onus is on the customer to stay vigilant in order to receive any potential money back.

How will I know when Old Navy prices drop?

Stores don’t let customers know when prices drop – even if it’s within the customer’s rights to receive a refund in accordance with their price adjustment policy. If smart shoppers want to ensure they don’t miss out on refunds for the items they buy, they have to meticulously track their every purchase, scour websites, and visit stores daily to catch price drops they can take advantage of. Clearly this is a lot of work, and shoppers are almost certain to miss out on savings. Fortunately, there’s a better way. Moolah tracks the purchases you make through your email, automatically collects your refund, and returns it to you if a price is adjusted. It’s your easiest money-back hack!

Join moolah and get price adjustment coverage

Get Old Navy' Price Adjustment Coverage

Old Navy Price Adjustment Blog

Old Navy
May 30, 2018

How to Make Old Navy’s Price Adjustments Work in Your Favor

Clothing and personal accessories retailer Old Navy has a fairly standard retail price adjustment policy…
Read More
Old Navy
March 20, 2018

When to Shop at Old Navy to Get the Best Deals

Old Navy frequently has major sales events that can offer significant savings, as well as…
Read More
Old Navy
March 5, 2018

What You Need to Know Before You Shop at Old Navy

Old Navy offers many discounts and sales, as well as some very fair return and…
Read More