Loft, originally Ann Taylor Loft, was established in 1996 as an extension of the original Ann Taylor brand, offers more relaxed fashions for work and home, in the “upper moderate” priced category. The selection provided at Loft initially was a more casual replica to that of the regular Ann Taylor, however has developed into its own brand, and now carries a unique style to cater to a new and younger crowd.

Store Information

LOFT’s Customer Service

US:1-888-563-8444

International: 1-614-534-2756

Customer Service Hours
24/7

7

LOFT' Price Adjustment Policy

What is LOFT price adjustment?

Price adjustment, also known as price protection, refers to the retail sales policy that grants customers a partial refund of cash or credit when the price of a purchased item decreases in a given time frame. Price adjustment are not eligible on special promotion, including % off and $ off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days form the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.

Price adjustments are not the same as item returns. When an item is returned, it typically must be unused and unopened to qualify for legitimate cash or credit return. Price adjustments are available regardless of whether an item has been used. The only caveat to this money-saving policy is that companies offering price adjustments don’t notify customers when prices drop, so the onus is on the customer to stay vigilant in order to receive any potential money back.

How will I know when LOFT prices drop?

Stores don’t let customers know when prices drop – even if it’s within the customer’s rights to receive a refund in accordance with their price adjustment policy. If smart shoppers want to ensure they don’t miss out on refunds for the items they buy, they have to meticulously track their every purchase, scour websites, and visit stores daily to catch price drops they can take advantage of. Clearly this is a lot of work, and shoppers are almost certain to miss out on savings. Fortunately, there’s a better way. Moolah tracks the purchases you make through your email, automatically collects your refund, and returns it to you if a price is adjusted. It’s your easiest money-back hack!

Join moolah and get price adjustment coverage

Get LOFT' Price Adjustment Coverage
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