Bonobos is an e-commerce-driven apparel company headquartered in New York City that designs and sells men’s clothing. The store has a specific emphasis on the sale of men’s suits, trousers, denim, shirts, shorts, swimwear, outerwear and accessories. The company was founded by Stanford Business School students Andy Dunn and Brian Spaly, and launched as an exclusively online retailer in 2007.

Store Information

Bonobos’s Customer Service


Customer Service Hours

Sundays: 10am-10pm EST

Mondays: 8am-10pm EST

Tuesdays: 8am-10pm EST

Wednesdays: 8am-10pm EST

Thursdays: 8am-10pm EST

Fridays: 8am-5:30pm EST

Saturdays: 10am-7pm EST


Bonobos' Price Adjustment Policy

What is Bonobos price adjustment?

Price adjustment, also known as price protection, refers to the retail sales policy that grants customers a partial refund of cash or credit when the price of a purchased item decreases in a given time frame. If the price of an item you have purchased drops (or qualifies for a promotion) within 14 days of your order and the item you ordered is still in stock in the size and fit you ordered, the Ninjas can adjust the price for you. To receive a price adjustment, contact the Ninjas within 14 days of your order date, and we’ll refund the difference to your original form of payment or store credit.Price adjustments are also offered for items marked as Final Sale, but such items may no longer be returned or exchanged.

Price adjustments are not the same as item returns. When an item is returned, it typically must be unused and unopened to qualify for legitimate cash or credit return. Price adjustments are available regardless of whether an item has been used. The only caveat to this money-saving policy is that companies offering price adjustments don’t notify customers when prices drop, so the onus is on the customer to stay vigilant in order to receive any potential money back.

How will I know when Bonobos prices drop?

Stores don’t let customers know when prices drop – even if it’s within the customer’s rights to receive a refund in accordance with their price adjustment policy. If smart shoppers want to ensure they don’t miss out on refunds for the items they buy, they have to meticulously track their every purchase, scour websites, and visit stores daily to catch price drops they can take advantage of. Clearly this is a lot of work, and shoppers are almost certain to miss out on savings. Fortunately, there’s a better way. Moolah tracks the purchases you make through your email, automatically collects your refund, and returns it to you if a price is adjusted. It’s your easiest money-back hack!

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