Outdoor gear and clothing from big brands to the small and undiscovered. Find everything you need for your next adventure at Backcountry. Backcountry.com is an online specialty retailer that sells clothing and outdoor recreation gear for hiking, camping, road biking, mountain biking, rock climbing, ice climbing, mountaineering, skiing, avalanche safety, snowboarding, fly fishing, kayaking, rafting, road and trail running, and more.

Store Information

Back Country’s Customer Service

1-800-409-4502

Customer Service Hours
24/7

365

Back Country' Price Adjustment Policy

What is Back Country price adjustment?

Price adjustment, also known as price protection, refers to the retail sales policy that grants customers a partial refund of cash or credit when the price of a purchased item decreases in a given time frame. They’ll match any published price (the price currently listed on an authorized, US-based retailer’s website) for an identical item (same size, color, year) in new condition. If you found the better price on one of our competitor’s sites, contact them within 48 hours of placing your order, and they will credit your card the difference (auction sites do not apply).

Price adjustments are not the same as item returns. When an item is returned, it typically must be unused and unopened to qualify for legitimate cash or credit return. Price adjustments are available regardless of whether an item has been used. The only caveat to this money-saving policy is that companies offering price adjustments don’t notify customers when prices drop, so the onus is on the customer to stay vigilant in order to receive any potential money back.

How will I know when Back Country prices drop?

Stores don’t let customers know when prices drop – even if it’s within the customer’s rights to receive a refund in accordance with their price adjustment policy. If smart shoppers want to ensure they don’t miss out on refunds for the items they buy, they have to meticulously track their every purchase, scour websites, and visit stores daily to catch price drops they can take advantage of. Clearly this is a lot of work, and shoppers are almost certain to miss out on savings. Fortunately, there’s a better way. Moolah tracks the purchases you make through your email, automatically collects your refund, and returns it to you if a price is adjusted. It’s your easiest money-back hack!

Join moolah and get price adjustment coverage

Get Back Country' Price Adjustment Coverage
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